We currently maintain at least 99.5% uptime for our general portal availability.
Portal unavailability is defined as the failure to verify and authorize legitimate user access to the portal, resulting in an inability to access core functionalities. Unavailability is only reported when such issues occur regardless of external factors beyond our control (such as network-related issues) or user error scenarios.
Please be aware that general portal availability does not automatically extend to the individual services within the portal. Each service is evaluated on its own terms, allowing us to customize performance standards to suit distinct operational requirements.
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