This section describes errors that may occur during an object execution.
Upload canceled
User canceled the object upload.
To execute the object, upload it again and make sure the upload process is complete.
Unpacking failed
Error occurred when unpacking the archive.
To execute the object, try to compress the object into a .zip archive again, or upload it unpacked.
Incorrect password
Failed to unpack the archive because of incorrect password.
To execute the object, try to compress the object into a supported archive format again, or upload it unpacked.
Invalid archive
Failed to identify the archive format.
To execute the object, try to compress the object into a supported archive format again, or upload it unpacked.
Upload timeout
Failed to upload the object within the time limit (5 minutes).
To execute the object, upload the object using a faster network connection.
Processing timeout
Failed to process the object because Kaspersky Sandbox is busy.
Try to execute the file or browse the web address later. If the problem recurs, please contact your dedicated Kaspersky Technical Account Manager.
Processing failed
Error occurred during the object execution.
Try to execute the object again later. If the problem reoccurs, please contact your dedicated Kaspersky Technical Account Manager.
Object size exceeded
Failed to execute the object that exceeds a size limit.
To execute the object, make sure object size does not exceed 256 megabytes.
Sandbox overload
Kaspersky Sandbox is currently overloaded.
Try to execute the object again later. If the problem recurs, please contact your dedicated Kaspersky Technical Account Manager.
Unknown file type
Failed to automatically detect the object type, the object was not executed.
If you know the object type, manually enter the object extension in the Change file name and extension to field in the Advanced options section, and start the execution task.
For more detail about object types, refer to section Automatically detected file types.
Selected internet channel is no longer available
The internet channel that you selected is no longer available.
Select another channel and start the task again. Your Kaspersky Sandbox quota will not be decreased for the failed object execution.
For more details about channels, refer to Internet channel values.
Download failed
Failed to download the object from the specified web address, the object was not executed.
Make sure the web address is correct and the object size does not exceed 256 megabytes, and then try again or specify another file to download.
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